Lucky Multani
About Lucky Multani
Lucky Multani serves as the Group Director of Customer Services at Entain, a position he has held since 2022. With extensive experience in risk management and customer support, he oversees critical operations involving KYC, risk, payments, and customer protection.
Work at Entain
Currently, Lucky Multani serves as the Group Director of Customer Services at Entain, a position he has held since 2022. In this role, he manages a team of over 2,000 staff across 10 different locations. His responsibilities include overseeing key functions such as Know Your Customer (KYC), Risk & Payments, and Customer Protection Operations. Prior to his current role, he worked as the Operations Director for Risk & Customer Services at Entain from 2020 to 2021, and as the Director of Business Operations from 2021 to 2022.
Previous Experience in Risk Management
Lucky Multani has extensive experience in risk management, particularly during his tenure at 888.com. He served as the Director of Fraud & Risk Management from 2006 to 2011 and held various roles including AML Officer and VP of Fraud & Risk Management. His experience also includes working as the Head of Fraud & Risk Management at GVC Group from 2017 to 2018, and as Operations Director for Risk & Customer Support at GVC Group from 2018 to 2020.
Leadership Roles in Customer Services
Multani has held significant leadership positions in customer services across various organizations. He was the Chief Operating Officer at Lottoland for a brief period in 2015-2016. His leadership experience is further reflected in his roles at Entain, where he has been responsible for enhancing customer services and operational efficiency.
Education and Expertise
Lucky Multani studied Electronics Engineering at Birla VM University in Anand, where he achieved a Bachelor of Engineering (BE) degree. His educational background complements his extensive professional experience in risk management and customer services, equipping him with the technical and managerial skills necessary for his roles.