Luke Burke
About Luke Burke
Luke Burke is a QA Engineer at Entain in Manchester, United Kingdom, where he has worked since 2019. He holds a Bachelor of Arts in Games Design from the University of Central Lancashire and has experience in customer issue investigation and game project management.
Work at Entain
Luke Burke has been employed as a QA Engineer at Entain since 2019. In this role, he is responsible for leading test cycles on new and updated projects. He organizes game reviews to discuss project progress and assess potential improvements or additions. His work involves investigating customer issues that are escalated from customer services, allowing him to identify the type of issue, background details, and potential resolutions. His experience at Entain spans over five years, contributing to the company's quality assurance processes.
Previous Employment Experience
Before joining Entain, Luke Burke worked at The Ivy Collection as Head Bar Back and Barista from 2018 to 2019. His role involved managing bar operations and providing customer service in a busy environment. Prior to this, he served as an Administrative Support Assistant at AGB Risk Control Services Ltd from 2013 to 2015. This position allowed him to develop organizational and administrative skills that would benefit his future roles.
Education and Expertise
Luke Burke studied at the University of Central Lancashire, where he earned a Bachelor of Arts degree in Games Design from 2015 to 2018. During his studies, he developed proficiency in industry-standard software, including Photoshop, Unreal Engine 4 (UE4), Substance Painter, Autodesk Maya, and Sketch. His final year project involved creating a 3D modular environment, specifically a Roman gladiatorial training house and bath house, which showcased his skills in design, texturing, and component integration.
Skills and Technical Proficiency
Luke Burke possesses a range of technical skills relevant to his role as a QA Engineer. He is proficient in using various industry-standard software tools, which he acquired during his education in games design. His expertise includes design, texturing, and component integration, which are essential for quality assurance in game development. His ability to investigate customer issues further enhances his technical proficiency, allowing him to contribute effectively to project quality.