Margarita Dimitrova
About Margarita Dimitrova
Margarita Dimitrova is a Project Manager at Entain, where she has worked since 2021 in Sofia, Bulgaria. She has a diverse background in technical support, quality assurance, and customer service, with previous roles at Entain, Gameloft, and Telenor.
Work at Entain
Margarita Dimitrova has been employed at Entain since 2016, holding various positions over the years. She started as a Customer Service Representative and worked in this role until 2018. Following this, she served as a 2nd Line Technical Support from 2018 to 2020. In 2020, she transitioned to the role of CS Second Line Assistant Team Lead, where she worked until 2021. Currently, she is a Project Manager at Entain, a position she has held since 2021.
Career Progression
Margarita Dimitrova's career has seen significant progression within Entain. After starting as a Customer Service Representative, she advanced to 2nd Line Technical Support, where she developed her technical skills. Her leadership abilities were recognized when she became the CS Second Line Assistant Team Lead. Currently, as a Project Manager, she oversees projects, indicating her growth and adaptability in the organization.
Previous Experience in Customer Service
Before joining Entain, Margarita worked at Telenor as a Customer Service Representative from 2014 to 2015. This role provided her with foundational customer service skills. Additionally, she worked at Gameloft as a Quality Assurance professional for seven months in 2015, where she contributed to maintaining product quality. These experiences have equipped her with a strong background in customer service and quality assurance.
Education and Expertise
While specific educational details are not provided, Margarita Dimitrova's career trajectory suggests a strong foundation in project management and customer service. Her roles at Entain and previous positions indicate expertise in technical support, quality assurance, and team leadership, which are essential skills in her current role as Project Manager.