María José Fernández, Egc
About María José Fernández, Egc
María José Fernández is the Gerente de Operaciones - Customer Service at Entain, where she has worked since 2021. She has extensive experience in customer service and quality management, with previous roles at Wyndham Worldwide and Claro.
Work at Entain
María José Fernández currently holds the position of Gerente de Operaciones - Customer Service at Entain, a role she has occupied since 2021. In this capacity, she is responsible for ensuring a world-class customer experience for clients in the LATAM and Spain markets. Prior to her current role, she served as Sales Quality Supervisor at Entain from 2014 to 2021, where she focused on developing quality processes and policies aimed at enhancing customer experience specifically for Latin American markets.
Previous Experience
Before joining Entain, María José Fernández worked at Wyndham Worldwide / RCI as a Guía Vacacional from 2009 to 2010 and as a Customer Care Analyst from 2010 to 2013, both positions based in Montevideo, Uruguay. Her career began at Claro, where she served as a Customer Service Representative for two months in 2008. This diverse experience in customer service roles has contributed to her expertise in managing customer relations.
Education and Expertise
María José Fernández has a strong educational background in quality management and leadership. She studied at Dr. Loreto Daniel Vidart, achieving a Bachillerato Diversificado Opción Humanístico – Derecho. She also obtained a Técnico en Gestión de la Calidad ISO-9000 from Instituto Uruguayo de Normas Técnicas (UNIT) in 2014 and a Especialista en Gestión de la Calidad in 2015. In 2019, she completed the Programa de Desarrollo de Liderazgo - PDL at Universidad Católica del Uruguay. Additionally, she holds an Analista en Marketing from Universidad del Trabajo Uruguay.
Language Proficiency
María José Fernández is a native English speaker, having lived in the USA for two years. This experience has enhanced her communication skills, particularly in customer service contexts. She also works with the Brazilian marketplace at Entain, which has contributed to her proficiency in Portuguese, further expanding her language capabilities.
Quality Management Qualifications
María José Fernández possesses both a Quality Management Technical Degree and a Quality Management Specialization Degree, both of which she achieved with high scores. These qualifications underscore her commitment to quality assurance and customer satisfaction within her roles in customer service and operations.