Marietta Suarez
About Marietta Suarez
Marietta Suarez is a VIP Events Associate at Entain and has extensive experience in customer operations and support within the gaming industry, particularly at 888 Spain PLC. She has a background in tourism and leadership in travel agencies, enhancing her capabilities in her current role.
Current Role at Entain
Marietta Suarez serves as a VIP Events Associate in the Casino division at Entain. She has held this position since 2019, contributing to the company's efforts in enhancing customer engagement and satisfaction within the VIP segment. Her role involves organizing and managing exclusive events for high-profile clients, ensuring a premium experience that aligns with the company's standards.
Experience at 888 Spain PLC
Marietta Suarez has extensive experience at 888 Spain PLC, where she has worked in various capacities since 2012. She began her tenure as a Spanish Customer Rep/Fraud for two years, followed by four years as a Spanish Customer Support and Operations Rep from 2014 to 2018. Additionally, she briefly served as a Shift Manager in 2014. Her diverse roles have provided her with a solid foundation in customer service and operational management.
Educational Background in Tourism
Marietta Suarez studied at I.E.S. MENENDEZ TOLOSA, where she focused on Tourism. She achieved an FP II Specialist in Travel Agencies and Tourism from 1997 to 1999. This educational background has equipped her with essential skills and knowledge applicable to her roles in both the travel and gaming industries.
Leadership in the Travel Sector
Before entering the gaming industry, Marietta Suarez held the position of Director at the Barcelo Viajes office in Puerto Banus. This role showcased her leadership abilities and provided her with significant experience in the travel agency sector, further enhancing her operational and customer service skills.
Background in Fraud and Operations
Marietta Suarez has a background in fraud and operations, which she developed during her time at 888 Spain PLC. This experience complements her current role in VIP events, as it allows her to manage risks effectively while ensuring a high-quality experience for VIP customers.