Mark Jones
About Mark Jones
Mark Jones serves as the UK Fraud & Risk Manager at Entain, where he has worked since 2018. He has a background in Economic History from the London School of Economics and extensive experience in fraud management, including overseas training of fraud teams.
Current Role as UK Fraud & Risk Manager
Mark Jones has served as the UK Fraud & Risk Manager at Entain since 2018. In this role, he focuses on resolving complex escalations, complaints, and legal cases. His responsibilities include overseeing fraud management strategies and ensuring compliance with regulations. He has been instrumental in developing and maintaining a bespoke fraud rule engine system known as Bverified, which caters to both UK and non-UK markets.
Career Progression at Entain
Mark Jones has held several positions at Entain since joining the company in 2010. He began as a Customer Service Shift Supervisor, transitioning to a Fraud Analyst from 2013 to 2015, and then to Senior Fraud Analyst from 2015 to 2018. His extensive experience within the company has equipped him with a comprehensive understanding of fraud prevention and risk management.
Education and Expertise
Mark Jones studied Economic History at the London School of Economics and Political Science. His academic background provides a solid foundation for his work in fraud and risk management, enabling him to analyze economic trends and their implications for fraud prevention strategies.
International Experience in Fraud Management
Mark Jones has significant overseas experience, particularly in establishing and training new fraud teams in the Philippines. He actively supports the development of training materials for risk teams based in non-UK locations, enhancing the effectiveness of fraud prevention efforts across different regions.
Collaboration with Cyber Security Teams
In his current role, Mark Jones collaborates closely with the cyber security team to address and mitigate brute force attacks. This collaboration is essential for minimizing potential account and brand damage, ensuring that Entain maintains robust security measures against evolving threats.