Martin Ivanov
About Martin Ivanov
Martin Ivanov serves as the Legal and Responsible Gaming Team Leader at Entain, where he has worked since 2021. He has a background in customer service and legal responsibilities, having held various positions within the company since 2017.
Work at Entain
Martin Ivanov has been with Entain since 2017, progressing through various roles within the organization. He currently serves as the Legal and Responsible Gaming Team Leader, a position he has held since 2021. In this role, he has implemented a system for timely reporting of incidents, bugs, and malfunctions that affect both external and internal processes. Prior to this, he worked as a Legal and Responsible Gaming Senior Associate for eight months, where he developed and executed training programs aimed at enhancing team performance.
Education and Expertise
Martin Ivanov earned a Bachelor's degree in Marketing from New Bulgarian University, completing his studies between 2018 and 2022. His educational background provides him with a solid foundation in marketing principles, which he applies in his current role in responsible gaming. His expertise includes legal compliance and team management within the gaming industry.
Background
Before his current position, Martin held several roles at Entain, starting as a Customer Service Associate in the Casino department in 2017. He then advanced to Customer Service Sr Associate 2nd Line in 2018, followed by a two-year tenure as a Legal and Responsible Gaming Associate from 2019 to 2021. His career trajectory at Entain reflects a focus on both customer service and legal compliance within the gaming sector.
Achievements
During his time at Entain, Martin Ivanov has made significant contributions to team performance and operational efficiency. He has been responsible for preparing work schedules to ensure optimal staffing levels based on resource availability and workload projections. His initiatives in training and incident reporting have enhanced the overall functioning of the Legal and Responsible Gaming team.