Massimo Spada
About Massimo Spada
Massimo Spada is a Gaming Commercial Manager at Entain, where he has worked since 2022. He has a background in customer service and market research, with previous roles at Entain, National Express, and Transport for London.
Work at Entain
Massimo Spada currently serves as the Gaming Commercial Manager at Entain, a position he has held since 2022 in Gibraltar. Prior to this role, he worked as a Gaming Commercial Executive from 2021 to 2022 and as a Customer Service Agent from 2020 to 2021. His experience at Entain spans over two years, during which he has developed a strong understanding of customer relationships and commercial operations within the gaming sector.
Education and Expertise
Massimo Spada has a solid educational background in customer service and IT skills. He studied at City & Guilds, earning an IAO Level 2 Diploma in Customer Service from 2015 to 2016. Additionally, he completed a course in Essential IT Skills Level 1 at Vision2Learn, receiving a certificate in 2018. His education has equipped him with essential skills relevant to his roles in customer service and commercial management.
Background
Massimo Spada began his career in customer service roles, starting as a Customer Service Advisor at National Express LTD from 2015 to 2017. He then worked as a Station Assistant at Transport for London from 2017 to 2020. Following this, he transitioned to market research as a Market Researcher at MaritzCX in 2015. His diverse background in customer service and research has contributed to his current role in gaming commercial management.
Achievements
Massimo Spada has demonstrated a proven ability to build and maintain strong relationships with customers and stakeholders throughout his career. He possesses outstanding planning and organizational skills, along with superb time management and attendance records. His strong understanding of Health and Safety regulations further supports his effectiveness in managing commercial operations within the gaming industry.