Matthew Allen
About Matthew Allen
Matthew Allen is a Client Services Manager with extensive experience in the gambling and casinos industry, currently working at Entain in Brisbane, Australia. He has a background in client services roles at various companies, including Ladbrokes Australia and Tatts Group, and holds a Bachelor of Commerce in Business Law.
Current Role at Entain
Matthew Allen serves as the Client Services Manager at Entain, a position he has held since 2021. In this role, he is responsible for overseeing client services operations in Brisbane, Queensland, Australia. His experience in the gambling and casinos industry contributes to his effectiveness in managing client relationships and ensuring high service standards.
Previous Experience in the Gambling Industry
Matthew Allen has a substantial background in the gambling and casinos industry. He worked at Ladbrokes Australia in various roles, including Client Services Manager from 2017 to 2021 and Assistant Manager Client Services for 7 months in 2016. His tenure at GVC Group as Client Services Manager also spanned from 2017 to 2021. Prior to these positions, he was a Client Services Supervisor at Ladbrokes Australia from 2013 to 2016.
Education and Qualifications
Matthew Allen studied at Open University Australia, where he earned a Bachelor of Commerce (B.Com.) with a focus on Business Law from 2011 to 2014. He also attended The University of Queensland from 2007 to 2010. Earlier, he completed his secondary education at Padua College from 2002 to 2006.
Early Career Background
Matthew Allen began his career in customer service roles, including a position as a Checkout operator at BIG W from 2004 to 2008. He then worked as a phone operator at Tatts Group from 2007 to 2013, gaining foundational experience in client interactions. He also served as a Client Services representative at Bookmaker.com.au Pty Ltd for one year in 2012 to 2013.
Skills and Expertise
Matthew Allen possesses strong skills in team building, which are essential for effective management in client services. His expertise in online gaming further enhances his capability in the gambling and casinos sector. His demonstrated history in this industry indicates a deep understanding of its dynamics and client needs.