Matthew Olive
About Matthew Olive
Matthew Olive is a Customer Optimisation Analyst with over seven years of experience in the gaming industry. He previously held various managerial roles at Entain and Ladbrokes Coral, contributing significantly to customer support and operational efficiency.
Current Role as Customer Optimisation Analyst
Matthew Olive currently holds the position of Customer Optimisation Analyst at Entain, a role he has occupied since 2021. In this capacity, he focuses on enhancing customer experiences and optimizing operational processes. His work involves analyzing customer data and feedback to identify areas for improvement, ensuring that the services provided meet the needs of users effectively. His experience in customer support and management contributes to his analytical approach in this role.
Previous Experience at Entain
Prior to his current role, Matthew Olive worked at Entain as a Customer Support / Telebet Team Manager from 2019 to 2021. During his tenure in Gibraltar, he played a significant role in relocating the Telephone Betting Department from the UK to Gibraltar. His leadership in this transition showcased his ability to manage teams and adapt to operational changes within the gaming industry.
Career at Ladbrokes Coral
Matthew Olive's career at Ladbrokes Coral spanned several roles from 2014 to 2019. He began as a Lead Customer Support Agent for five months before advancing to Training Coordinator for one year. He then served as Team Supervisor for eight months before becoming Customer Support Team Manager, a position he held for three years. His progression within the company reflects his expertise in customer service and team management.
Educational Background
Matthew Olive completed his education at Barking Abbey Comprehensive School, where he studied Business and Finance and achieved a GNVQ from 1996 to 2002. He also obtained his GCSE during his time at the same school from 1996 to 2001. Additionally, he pursued further education at Barking and Dagenham Adult College, earning an Apprenticeship in Business Administration from 2011 to 2012. This educational foundation supports his professional roles in the gaming industry.
Industry Experience
With over seven years of experience in the gaming industry, Matthew Olive has developed a comprehensive understanding of customer support and operational management. His career trajectory includes various roles that have equipped him with skills in team leadership, customer engagement, and process optimization. His experience positions him as a knowledgeable professional in the gaming sector.