Matthew Steel
About Matthew Steel
Matthew Steel serves as the Shop Manager at Entain in Harrogate, United Kingdom, where he has worked since 2016. He has extensive experience in the betting industry, having held various managerial roles at Ladbrokes Coral and a background in the British Army.
Work at Entain
Matthew Steel has been serving as the Shop Manager at Entain since 2016. In this role, he is responsible for overseeing daily operations in the Harrogate location. His tenure at Entain spans eight years, during which he has developed a strong understanding of the betting industry and has implemented various operational strategies to enhance shop performance.
Previous Experience in the Betting Industry
Before joining Entain, Matthew Steel worked at Ladbrokes Coral in several capacities. He served as Marketplace Manager for 11 months in 2018 to 2019, where he focused on optimizing marketplace operations. Prior to that, he held the position of Assistant Manager from 2011 to 2014 and then Deputy Manager from 2014 to 2016, both roles contributing to his extensive experience in retail betting management.
Education and Expertise
Matthew Steel studied at Harrogate High School, where he completed a BTEC Sports Diploma with distinctions and merits from 2002 to 2009. His educational background in sports studies complements his career in the betting industry, providing him with insights into sports-related betting practices. He also demonstrates expertise in resolving security-based issues, showcasing his ability to manage challenges within the sector.
Team Development and Management Skills
In his role as Shop Manager, Matthew Steel focuses on developing team members for future roles within the organization. He emphasizes career progression and team development, ensuring that staff are equipped with the necessary skills for advancement. Additionally, he manages the shop's profit and loss account, indicating a strong grasp of financial management and cost control.
Commitment to Compliance and Standards
Matthew Steel ensures compliance with Responsible Gambling and Self-Exclusion Guidelines, reflecting his commitment to ethical practices in the betting industry. He maintains high shop standards, including adherence to the company uniform policy and cleanliness, which are essential for creating a positive customer experience.