Michele Miliacca
About Michele Miliacca
Michele Miliacca is a Customer Relationship Management Executive at Entain, where he has worked since 2022 in Gibraltar. He has extensive experience in customer service and fraud analysis, having previously held positions at 888holdings and bwin.party digital entertainment.
Work at Entain
Michele Miliacca has been employed at Entain as a Customer Relationship Management Executive since 2022. In this role, she is responsible for managing customer relationships and enhancing customer satisfaction. Her tenure at Entain follows previous positions within the company, demonstrating her familiarity with the organization and its operations.
Previous Experience in Customer Service and Risk Analysis
Prior to her current role, Michele worked at 888holdings as a Customer Fraud & Risk Analyst from 2021 to 2022. She also served as an English Customer Service representative at Entain from 2020 to 2021. Her experience in customer service roles spans several years and includes positions at bwin.party digital entertainment and 888holdings, where she worked as an Italian Customer Ops Representative.
Educational Background
Michele Miliacca holds a bachelor's degree in psycho-social science of communication and marketing from the University of Rome 'La Sapienza,' which she completed from 2004 to 2008. She furthered her education with a Master's degree in psychology of communication, training, and innovation in organizations from the School of Medicine - Roma La Sapienza, achieved between 2008 and 2011. Additionally, she studied accounting and achieved Level 2 certification in 2020.
Career Progression
Michele's career began in customer service and sales, with roles such as Sales Agent at Lobster and Area Sales Representative at OLIVENET SL. She also worked as a Financial Assistant – Italian Customer Specialist at Barclaycard. Her diverse work experience has contributed to her expertise in customer relationship management and risk analysis.