Mihaela Nitulescu
About Mihaela Nitulescu
Mihaela Nitulescu is a Compliance Monitoring Officer with extensive experience in customer protection and finance, having worked at various companies including PokerStars and Entain. She holds multiple qualifications in law, psychology, and iGaming, demonstrating a strong commitment to her professional development.
Current Role at Entain
Mihaela Nitulescu currently serves as a Compliance Monitoring Officer at Entain, a position she has held since 2022. In this role, she is responsible for overseeing compliance-related activities and ensuring that the organization adheres to regulatory standards. Her experience in compliance and customer protection contributes to the effectiveness of Entain's operations in the gaming industry.
Previous Experience at Entain
Prior to her current role, Mihaela Nitulescu worked at Entain as a Senior Customer Protection Analyst - Process and Change from 2020 to 2022. She also held the position of Customer Protection Analyst for one month in 2020. Her work focused on enhancing customer protection measures and implementing process improvements within the organization.
Experience at PokerStars
Mihaela Nitulescu has significant experience in customer experience roles at PokerStars. She worked as a Customer Experience Account Specialist from 2018 to 2019 and then as a Customer Experience Team Leader from 2019 to 2020, both positions based in Malta. Her responsibilities included managing customer accounts and leading a team to improve customer satisfaction.
Educational Background
Mihaela Nitulescu has a diverse educational background. She earned a Bachelor's degree in Law from Universitatea „Spiru Haret” din București from 2005 to 2009. Additionally, she studied Accounting and Business/Management at The Chartered Institute of Management Accountants, achieving a Certificate in Business Accounting in 2016. She also completed studies in Psychology, obtaining a Clinical Psychology Diploma from Training Express from 2020 to 2021.
Specialized Training in iGaming and Mental Health
In 2021, Mihaela Nitulescu completed a specialized program in iGaming at the University of Gibraltar, focusing on Responsible Gaming and Anti-Money Laundering. She also studied Mental Health at The Healthy Work Company, achieving a First Aid for Mental Health certification in 2020. These qualifications enhance her expertise in compliance and customer protection within the gaming industry.