Mihail Karakashev
About Mihail Karakashev
Mihail Karakashev serves as the Head of CS Reporting & Data Management at Entain, bringing over 15 years of experience in customer service and quality management across various roles in the industry.
Current Role at Entain
Mihail Karakashev serves as the Head of CS Reporting & Data Management at Entain, a position he has held since 2021. In this role, he oversees the reporting and data management functions within the customer service department. His responsibilities include analyzing data to improve service delivery and ensuring that reporting processes align with the company's objectives. His expertise in data management supports the strategic goals of Entain, enhancing operational efficiency.
Previous Experience at GVC Group
Prior to his current role at Entain, Mihail Karakashev worked at GVC Group as Manager - CS Process & Information Management from 2016 to 2017. During his tenure, he was responsible for managing customer service processes and information systems. His role involved optimizing workflows and improving the overall efficiency of customer service operations in Sofia, Bulgaria.
Career at bwin.party Digital Entertainment
Mihail Karakashev has an extensive history with bwin.party digital entertainment, where he held various positions from 2006 to 2017. He started as a Customer Service Representative and progressed to roles such as Senior CS Trainer, Assistant Manager - Quality Management, and Manager - Quality Management. His work focused on quality management within customer service, ensuring that high standards were maintained across all operations. He also contributed to staff training and development through the preparation of training materials.
Educational Background
Mihail Karakashev has a solid educational foundation in Business Administration. He studied at Sofia University St. Kliment Ohridski from 2006 to 2008 and obtained a Bachelor's degree. He furthered his education at Nov Bulgarski Universitet, where he completed another Bachelor's degree in Business Administration from 2008 to 2010. Additionally, he studied at Humboldt University of Berlin, achieving a Diplom in Business Administration from 2004 to 2006.
Language Proficiency
Mihail Karakashev is fluent in four languages: English, German, Russian, and Bulgarian. This multilingual capability enhances his ability to communicate effectively with international teams and clients, facilitating collaboration across diverse cultural contexts. His language skills are an asset in the global operations of the companies he has worked for.