Mohammad Jakiul Huda
About Mohammad Jakiul Huda
Mohammad Jakiul Huda is a Customer Service Manager at Entain in London, United Kingdom, where he has worked since 2017. He has a background in customer service and the gambling industry, with previous roles at Betfred and Hilton Hotels & Resorts.
Work at Entain
Mohammad Jakiul Huda has been serving as a Customer Service Manager at Entain since 2017. In this role, he oversees customer service operations, ensuring high levels of customer satisfaction. His tenure at Entain spans seven years, during which he has contributed to the company's reputation in the gambling and casinos industry. Huda's responsibilities include managing customer inquiries, resolving issues, and implementing strategies to enhance service delivery.
Previous Experience in Customer Service
Prior to his current role, Huda worked at Betfred as an Assistant Sales Manager for eight months in 2016. His experience also includes a position as a Customer Service Assistant at Hilton Hotels & Resorts from 2015 to 2016. Additionally, he served as a General Assistant at Compass Group from 2011 to 2013. These roles provided him with a solid foundation in customer service and sales management.
Education and Expertise
Huda holds a Master of Arts (MA) degree from the University of Chittagong. He has also completed a Customer Service Practitioner Level 2 apprenticeship from the Institute for Apprenticeships & Technical Education in London. His educational background and training have equipped him with skills in time management and teamwork, which are essential for effective customer service operations.
Background in the Gambling Industry
Huda has a strong background in the gambling and casinos industry, which has informed his approach to customer service. His experience in this sector has enabled him to understand the specific needs and expectations of customers, thereby enhancing service delivery and customer satisfaction.