Navin Jain
About Navin Jain
Navin Jain is a Customer Service Manager at Entain in London, England, with over 12 years of experience in customer service across banking and insurance sectors. He holds a Bachelor of Commerce from Mumbai University and an EMBA from the National Institute of Management.
Work at Entain
Navin Jain has been serving as the Customer Service Manager at Entain since 2022. His role is based in London, England, where he works on-site. In this position, he is responsible for overseeing customer service operations and ensuring a high level of customer satisfaction. His experience in managing customer service teams contributes to the effectiveness of the department.
Previous Experience in Customer Service
Before joining Entain, Navin Jain accumulated extensive experience in customer service roles. He worked at ICICI Bank as a Customer Service Manager for Credit Cards from 2005 to 2007 in Mumbai, India. He later held the position of Operation Manager for Customer Service at Axis Bank from 2007 to 2010. Additionally, he served as a Key Account Manager at ManipalCigna Health Insurance Company Ltd. from 2019 to 2022, where he focused on managing client relationships.
Education and Expertise
Navin Jain completed his Bachelor of Commerce (BCom) in Finance and Banking at Mumbai University from 2003 to 2004. He furthered his education with an Executive Master of Business Administration (EMBA) in Banking and Finance from the National Institute of Management in 2008-2009. He also holds a diploma in Basic Computer Science from SM Lal, obtained in 1995-1996. His educational background supports his expertise in finance tools and frameworks.
Awards and Recognitions
Navin Jain has received multiple awards throughout his career. He was honored with the 'I am Champion' Award from the Chief Digital Officer in December 2021 for his contributions at ManipalCigna Health Insurance Company Ltd. Additionally, he received the Product Knowledge Award in January 2020, recognizing his proficiency in product-related knowledge during his tenure at ICICI Prudential Life Insurance Company Limited.
Skills and Industry Experience
Navin Jain possesses significant experience in both the banking and insurance sectors. He has six years of experience in the banking sector, emphasizing a customer-first approach. In the insurance industry, he has also accumulated six years of experience, focusing on corporate management skills, partner relationships, and stakeholder management. His proficiency with various finance tools and frameworks enhances his effectiveness in customer service and management roles.