Neil Aaron
About Neil Aaron
Neil Aaron serves as the Head of Customer Service at Entain in the National Capital Region of the Philippines, a position he has held since 2020. With extensive experience in customer service management and operational leadership across various companies, he has developed a strong background in process improvement and team management.
Work at Entain
Neil Aaron has been serving as the Head of Customer Service at Entain since 2020. He operates from the National Capital Region in the Philippines and has held this position for four years. In this role, he is responsible for overseeing customer service operations and ensuring high standards of service delivery.
Previous Work Experience
Prior to his current role at Entain, Neil Aaron held various positions in customer service and operations management. He worked at GVC Group as Head of Customer Service in 2020 and as Senior Contact Center Manager from 2019 to 2020. His experience also includes roles at Ladbrokes Coral PH, BPSource, Inc., and Alorica, where he managed teams and operations across different sectors.
Education and Expertise
Neil Aaron earned a Bachelor of Science in Business Management from San Beda College, where he studied from 1992 to 1997. He is a Lean Six Sigma Green Belt practitioner, indicating his expertise in process improvement and operational efficiency. His educational background and professional certifications contribute to his capabilities in managing customer service operations.
Leadership and Achievements
Neil Aaron has received the Leadership Award for Manager of the Year in both 2016 and 2017, reflecting his leadership skills. He has successfully managed a large team of 600 full-time equivalents, including 30 Team Leaders and 7 Shift Managers. His focus on quality is demonstrated by achieving a 90% internal Quality Assurance rating.
Diverse Industry Experience
Neil Aaron has extensive experience across various lines of business, including customer services, technical support, financial services, and back office processes. His career spans multiple companies, where he has developed a comprehensive understanding of operational management and customer service excellence.