Neil Harold Silva
About Neil Harold Silva
Neil Harold Silva serves as a CS Planning and Business Intelligence Analyst at GVC Group and Entain, where he has worked since 2016. He has accumulated eight years of experience in this role, primarily based in the National Capital Region of the Philippines.
Work at Entain
Neil Harold Silva has been employed at Entain since 2016, serving as a CS Planning and Business Intelligence Analyst. His role involves analyzing customer service data to inform business strategies and improve operational efficiency. Silva's tenure at Entain spans over eight years, during which he has contributed to various initiatives aimed at enhancing customer experience and optimizing workforce management.
Current Role at GVC Group
In addition to his position at Entain, Neil Harold Silva has also worked at GVC Group since 2016. He holds dual roles as a CS Planning and Business Intelligence Analyst and as a Workforce Forecaster. His responsibilities include forecasting workforce needs and analyzing customer service metrics to support business objectives. Silva's experience in these roles has been instrumental in driving data-driven decision-making within the organization.
Professional Experience
Neil Harold Silva has accumulated significant professional experience in the fields of customer service planning and business intelligence. His work primarily focuses on data analysis and workforce forecasting, which are critical for maintaining operational efficiency in customer service environments. Silva's expertise in these areas has been developed over his eight years of service in the industry.
Location and Regional Impact
Neil Harold Silva is based in Metro Manila, Philippines, where he has worked throughout his career at both Entain and GVC Group. His role in the National Capital Region places him in a key area for business operations, allowing him to influence customer service strategies that impact a large population. His contributions are significant in the context of the local workforce and business landscape.