Nicolai Austin Magdayao
About Nicolai Austin Magdayao
Nicolai Austin Magdayao serves as the Risk and Payments Shift Lead at Entain, where he has worked since 2019. He specializes in quality assurance, task distribution, and process improvement in the financial management sector.
Work at Entain
Nicolai Austin Magdayao has been employed at Entain since 2019, serving as the Risk and Payments Shift Lead in Manila, Philippines. In this role, he oversees the daily operations of the risk and payments team. His responsibilities include conducting quality assurance checks and coaching sessions aimed at enhancing team performance. He ensures that service level agreements for high-priority tasks and alerts are consistently met, demonstrating a commitment to operational excellence.
Education and Expertise
Nicolai Magdayao earned a Bachelor of Science in Business Administration with a major in Financial Management from Far Eastern University. His academic tenure spanned from 2011 to 2014. This educational background provides him with a solid foundation in financial principles, which he applies in his current role. He possesses expertise in managing complex withdrawal cases, ensuring they are resolved efficiently, and plays a significant role in process improvement initiatives.
Background
Nicolai Magdayao has accumulated five years of experience in the risk and payments sector at Entain. His role involves managing the assignment of daily tasks to agents, which optimizes workflow efficiency within the team. His leadership and organizational skills contribute to the overall performance of the risk and payments department, allowing for effective handling of high-priority tasks.
Achievements
In his position at Entain, Nicolai Magdayao has contributed to process improvement and management reporting within his team. His focus on quality assurance and coaching has led to enhanced team performance. By ensuring that service level agreements are met, he plays a crucial role in maintaining operational standards and efficiency in the risk and payments domain.