Noushin Akter
About Noushin Akter
Noushin Akter is a Customer Service Manager at Entain-Ladbrokes in London, England, with a background in management and customer service. She holds an MSc in Management from Brunel University London and has previous experience in marketing and international business research.
Work at Entain
Currently, Noushin Akter serves as a Customer Service Manager at Entain-Ladbrokes, a role she has held since 2021. Based in London, England, she has been instrumental in enhancing customer loyalty through her effective problem-solving skills. In her position, she addresses customer comments and complaints, ensuring a high standard of service. Additionally, she contributes to weekly training sessions, fostering teamwork and skill development within her team.
Education and Expertise
Noushin Akter has a strong educational background in management and business studies. She studied at Brunel University London, where she earned an MSc in Management from 2020 to 2022. Prior to that, she completed her undergraduate studies at North South University from 2011 to 2015. Her foundational education includes a Higher Secondary degree in Business Studies from Bir Shrestha Noor Mohammad Rifles Public School & College and a Secondary School degree in Business Studies from the College of Development Alternative.
Background
Noushin Akter began her career as a Research Assistant in Marketing and International Business at North South University from 2014 to 2015. Following this role, she worked as a Part-Time Invigilator at the British Council in Dhaka, Bangladesh, from 2017 to 2018. These positions provided her with valuable experience in customer interaction and support, which she has applied in her current role at Entain.
Customer Service Skills
In her role as Customer Service Manager, Noushin Akter has demonstrated strong customer service skills. She effectively addresses customer comments and complaints, which has contributed to enhanced customer loyalty. Her technical proficiency includes operating the till and managing cash control responsibilities daily, ensuring smooth financial transactions.