Olga Spasova
About Olga Spasova
Olga Spasova is the Head of Customer Service 2nd Line at Entain, overseeing operations in Sofia, Manila, and Gibraltar. With a career spanning over a decade in customer service and conversion roles, she has held various positions at Entain and bwin, and she is currently pursuing a Java Web Developer program at Software University.
Current Role at Entain
Olga Spasova serves as the Head of Customer Service 2nd Line at Entain, overseeing operations in Sofia, Manila, and Gibraltar. She has held this position since 2023. Prior to this role, she worked as Operations Manager - Service Optimisation at Entain, a position she has maintained since 2021. In this capacity, she focuses on enhancing service delivery and operational efficiency across multiple teams.
Previous Experience at Entain
Before her current roles, Olga Spasova worked at Entain as a Conversion Team Leader from 2020 to 2021. In this role, she was responsible for leading conversion initiatives to improve customer engagement and retention. Her experience at Entain builds on her extensive background in customer service and operations management.
Career at GVC Group and bwin
Olga Spasova spent eight years at GVC Group as Conversion and Outbound Team Leader from 2012 to 2020. Her earlier career included positions at bwin, where she served as Conversion Team Associate from 2009 to 2011 and as Assistant Team Lead for the Conversion Team from 2011 to 2012. She began her career at bwin as a Customer Service Representative for the Russian market from 2008 to 2009.
Education and Professional Development
Olga Spasova holds two Master's degrees from Sofia University St. Kliment Ohridski: one in International Relations and Affairs, achieved from 2002 to 2007, and another in MBA Strategic Management, completed from 2010 to 2012. She is currently studying at Software University (SoftUni) to become a Java Web Developer, a program she has been enrolled in since 2020.