Parth Mukhija
About Parth Mukhija
Parth Mukhija is a Customer Service Manager currently working at Entain in Cardiff, Wales. He has a background in cloud operations and client success, with previous roles at Insight and SoftwareONE, and holds an MBA in Artificial Intelligence from Cardiff University.
Work at Entain
Parth Mukhija currently serves as a Customer Service Manager at Entain, a role he has held since 2023. He works on-site in Cardiff, Wales, United Kingdom. In this position, he is responsible for overseeing customer service operations, ensuring high levels of client satisfaction, and managing team performance.
Previous Experience in Cloud Services
Prior to his current role, Mukhija worked at Insight as an AWS Cloud Care Specialist from 2021 to 2023 in Gurugram, Haryana, India. In this position, he consistently achieved high customer satisfaction scores (CSAT) and refined operational workflows. He also contributed to revenue growth in cloud services. Before Insight, he held positions at SoftwareONE, starting as an Associate from 2017 to 2019 and then advancing to Associate Consultant from 2019 to 2021.
Education and Expertise
Mukhija is pursuing a Master of Business Administration (MBA) with a focus on Artificial Intelligence at Cardiff University, expected to complete in 2024. He previously earned a Bachelor of Computer Applications (BCA) in Information Technology from Guru Gobind Singh Indraprastha University, completing his degree in 2017. He holds an AWS certification, which demonstrates his expertise in cloud services.
Competencies in Cloud Operations
Parth Mukhija possesses competencies in Cloud Operations, Client Success, and Business Analytics. His experience spans multiple cloud platforms, including AWS, Google Cloud Platform (GCP), and Microsoft Azure. This diverse skill set enables him to effectively manage cloud services and enhance client satisfaction.
Role as Student Ambassador
In addition to his professional responsibilities, Mukhija works as a Student Ambassador at Cardiff University. He has held this position since 2023, where he engages with prospective students and represents the university in various capacities, contributing to the institution's outreach and community engagement efforts.