Paul Makplang Fwangchi
About Paul Makplang Fwangchi
Paul Makplang Fwangchi is a Customer Service Manager currently employed at Entain and an English Second Language Teacher at TeacherTee Ltd in Aberdeen, Scotland. He has a diverse background in customer service, education, and management, with experience in various roles across Nigeria and the UK.
Work at Entain
Paul Makplang Fwangchi has been employed at Entain as a Customer Service Manager since 2021. In this role, he oversees customer service operations, ensuring that client inquiries and issues are addressed effectively. His experience in customer service spans several years, contributing to his ability to manage a team and improve service delivery.
Current Role at TeacherTee Ltd
Since 2022, Paul has also worked at TeacherTee Ltd as an English Second Language Teacher in Aberdeen, Scotland. This role involves teaching English to non-native speakers, utilizing his skills in communication and education to facilitate learning.
Previous Experience in Customer Service
Prior to his current position at Entain, Paul worked at Style In Detail, EVENT HIRE as a Customer Service Assistant from 2018 to 2021. His responsibilities included assisting customers and managing inquiries, which laid the groundwork for his managerial role at Entain.
Educational Background
Paul holds a Master of Science in Purchasing and Supply Chain Management from Robert Gordon University, which he completed from 2018 to 2019. He also earned a Bachelor of Science in Economics from Babcock University, where he studied from 2008 to 2014. Additionally, he pursued a Master of Research in Management at Robert Gordon University from 2019 to 2022.
Professional Roles and Responsibilities
In addition to his teaching and managerial roles, Paul has worked as an Exam Invigilator at VICTVS and as a Professional Freelancer (Invigilator) since 2022. His responsibilities include conducting inspections and vetting potential exam centers in the Aberdeen area, as well as invigilating CIPS OR and CR examination modules.