Phong Lam
About Phong Lam
Phong Lam is a VIP Account Manager currently employed at Entain in Brisbane, Queensland, Australia. He has extensive experience in customer account management and client services, having held various positions at companies such as bet365 and GVC Group over several years.
Current Role at Entain
Phong Lam currently serves as a VIP Account Manager at Entain, a position he has held since 2021. He is based in Brisbane, Queensland, Australia. In this role, he is responsible for managing relationships with high-value clients, ensuring their needs are met, and enhancing their overall experience with the company.
Previous Experience in Customer Account Management
Phong Lam has extensive experience in customer account management within the betting industry. He worked at bet365 as a Customer Account Team Leader from 2014 to 2018, where he oversaw a team and managed customer accounts. He also held the position of Customer Account Supervisor at bet365 for a brief period in 2018. His experience includes roles at GVC Group, where he served as a Betting Operator and later as a Client Services Officer.
Recruitment and HR Services Background
Phong Lam worked as a Recruitment Consultant at ALL Aspects Recruitment & HR Services from 2018 to 2019. During this time, he focused on connecting candidates with suitable job opportunities in the Darwin area. This experience provided him with insights into the recruitment process and human resource management.
Education and Training
Phong Lam attended Taminmin College from 2008 to 2011, where he completed his secondary education. This foundational education has contributed to his professional development and career in the customer service and betting sectors.
Career Timeline
Phong Lam's career spans various roles in the betting and recruitment industries. He began at bet365 as a Customer Account Advisor from 2012 to 2014, then progressed to a team leader role until 2018. He transitioned to GVC Group and worked in multiple capacities before joining Entain in 2020, where he has continued to advance his career.