Plami I.
About Plami I.
Plami I. is a Retail Customer Service Manager at Entain in London, United Kingdom, where they have worked since 2016. They hold a Bachelor of Science in Computing from Arden University and an HND in Computing and Systems Development from New City College.
Work at Entain
Plami I. has served as the Retail Customer Service Manager at Entain since 2016. In this role, Plami oversees customer service operations and ensures that team members meet established standards. Responsibilities include managing shop operations in the absence of the Line Manager, handling cash transactions, and updating daily reports. Plami emphasizes the importance of achieving gold standards in team supervision and training, contributing to a high level of service within the retail environment.
Education and Expertise
Plami I. pursued higher education in the field of computing. From 2018 to 2020, Plami studied Computing and Systems Development at New City College, earning a Higher National Diploma (HND). Following this, Plami attended Arden University, where a Bachelor of Science (BS) degree in Computing was achieved in 2021. This educational background supports Plami's expertise in managing customer service operations and engaging in e-learning for continuous professional development.
Background
Plami I. has a background in customer service management, with a focus on retail operations. Based in London, United Kingdom, Plami has accumulated significant experience in the retail sector over the past eight years at Entain. The combination of academic qualifications in computing and practical experience in customer service provides a solid foundation for effective team supervision and operational management.
Achievements
In the role of Retail Customer Service Manager, Plami I. has demonstrated a commitment to excellence in team training and supervision. Regular engagement in e-learning reflects a proactive approach to staying updated with industry standards and practices. Plami's focus on achieving gold standards has likely contributed to the overall performance and customer satisfaction within the retail environment at Entain.