Rajinder Kalsi
About Rajinder Kalsi
Rajinder Kalsi is an End User Services Support Engineer at Entain, where he has worked since 2015. He has a background in IT support and has held various roles, including IT Service Desk Analyst and Network Analyst, contributing to system procedures and team training.
Work at Entain
Rajinder Kalsi has been employed at Entain as an End User Services Support Engineer since 2015. In this role, he supports over 5000 users across various locations, including retail shops, remote offices, and stadiums. His responsibilities include creating procedures for new systems and processes, as well as training team members on these systems. Kalsi maintains strong relationships with third-party service providers, such as Lenovo, Apollo, and DHL, to ensure seamless support for end users.
Previous Experience in IT Support
Before joining Entain, Rajinder Kalsi worked at Coral as an IT Service Desk Analyst from 2013 to 2015. He also held a position as a Deployment Engineer at Gala Coral Group Limited for one month in 2013. Earlier in his career, he served as an IT Coordinator at Level 5 Websites for five months in 2012. His experience in these roles contributed to his expertise in IT support and user services.
Education and Expertise
Rajinder Kalsi studied at St Johns RC Comprehensive School, where he achieved his GCSE and A-Level qualifications from 2002 to 2004. His educational background laid the foundation for his career in IT support and services. Kalsi has developed skills in standardizing processes, transitioning communication platforms, and training team members.
Contributions to Previous Employers
During his tenure at BDO UK LLP, Rajinder Kalsi worked as a Network Analyst in 2010 and 2011. He was involved in standardizing the build process for Apple iMac and MacBook within the organization. Kalsi also played a key role in transitioning the company from Google Hangouts to Microsoft Teams. Additionally, he was responsible for recruiting new team members, from shortlisting to interviewing.