Rene Pex
About Rene Pex
Rene Pex is a Customer Success Manager for the Belgian Market at Entain, with a diverse background in risk operations and customer service across various companies, including PayPal and Accenture.
Current Role at Entain
Rene Pex serves as the Customer Success Manager for the Belgian Market at Entain. He has been in this role since 2022, contributing to customer engagement and satisfaction strategies in Gibraltar. His responsibilities include managing customer relationships and ensuring that the services provided meet the needs of the Belgian market.
Previous Experience at PayPal
Rene Pex has extensive experience at PayPal, where he held multiple roles. He worked as a Merchant Risk Operations Specialist from 2013 to 2015 in Dublin, focusing on risk management for merchant accounts. Prior to that, he served as an Acceptable Use Policy Analyst from 2009 to 2010 and later as a Compliance Enhanced Due Diligence Analyst from 2010 to 2013, where he was involved in compliance and risk assessment processes.
Experience at Accenture
Rene Pex worked at Accenture as a Senior Case Manager from 2019 to 2022 in Dublin. In this position, he managed client cases and provided solutions to complex issues, enhancing operational efficiency and client satisfaction.
Background in Customer Service
Rene Pex began his career in customer service at ANWB Dutch Touring Club, where he worked as an Emergency Call Centre Associate from 2006 to 2009 in Munich. This role provided him with foundational skills in customer support and crisis management. He also served as an Account Manager at Touax from 2015 to 2018 in Dublin, where he managed client accounts and developed business relationships.
Education and Expertise
Rene Pex holds a Master of Science in Public Administration from Erasmus University Rotterdam. His educational background provides him with a solid foundation in public policy and administration, which complements his professional experience in customer success and risk management.