Richard Cobb
About Richard Cobb
Richard Cobb is a CX Engagement Manager at Entain, with a diverse background in customer engagement and team leadership across various companies in the UK and Australia. He is also an author and writer, contributing to discussions on music, comedy, and football.
Current Role at Entain
Richard Cobb serves as the CX Engagement Manager at Entain, a position he has held since 2020. In this role, he focuses on enhancing customer experience and engagement strategies within the organization. His work involves analyzing customer feedback and implementing initiatives that improve service delivery and customer satisfaction. Based in London, England, Cobb has contributed to the company's efforts in creating a customer-centric culture.
Previous Experience at RBS
Richard Cobb worked at RBS in various capacities from 2012 to 2016. He began as a Financial Crime Associate, where he was involved in identifying and mitigating financial crime risks. In 2016, he briefly served as a Team Lead for four months in Edinburgh, overseeing team operations and performance. His experience at RBS provided him with a strong foundation in financial services and team management.
Career at SYKES
Cobb's tenure at SYKES spanned from 2016 to 2020, where he held multiple roles. Initially, he worked as a Team Lead for two years, managing team performance and employee engagement. He then transitioned to the role of Communications & Employee Engagement Manager, focusing on internal communications and fostering a positive workplace culture. His experience at SYKES contributed to his expertise in customer engagement and team leadership.
Educational Background
Richard Cobb studied at Jewel and Esk Valley College, where he earned a Higher National Diploma (HND) in Music Business from 2009 to 2011. He also attended The CX Academy, completing a Professional Certificate in Customer Experience in 2021. His educational background has equipped him with knowledge in both the creative and customer experience sectors.
Writing and Media Contributions
Cobb is an author of four non-fiction books that reflect his experiences growing up in the Scottish Borders. He writes about music, comedy, and football for various well-established blogs and publications. Additionally, he occasionally appears on television to discuss Scottish football, showcasing his engagement with media and public discourse.