Ronald Ian Santos
About Ronald Ian Santos
Ronald Ian Santos is a Global Digital, User Insights, & Service Management Manager at Entain, where he has worked since 2023. He has extensive experience in knowledge management and training roles at Pearson and Transcom, among other companies.
Work at Entain
Ronald Ian Santos currently holds the position of Global Digital, User Insights, & Service Management Manager at Entain. He has been in this role since 2023. His responsibilities include overseeing digital strategies, user insights, and service management, contributing to the company's global operations.
Experience at Pearson
Ronald Santos has extensive experience at Pearson, where he worked in various roles from 2018 to 2023. He served as Knowledge and Content Management Senior Advisor, Knowledge Management and Training & Quality Assurance Manager, and Tier 0 Knowledge and Content Manager. His tenure at Pearson included involvement in RPA project deployment and knowledge management initiatives.
Previous Roles at Transcom
At Transcom, Ronald Santos held multiple positions from 2012 to 2017. He started as a Product Trainer, then progressed to Knowledge Content Developer, Senior Knowledge Content Developer, and Knowledge Management Team Lead - APAC. His roles focused on knowledge management and training within the organization.
Educational Background
Ronald Santos studied at the Polytechnic University of the Philippines, where he earned a Bachelor of Science (B.S.) degree in Industrial and Organizational Psychology from 2005 to 2009. His education provided a foundation for his career in knowledge management and organizational development.
Early Career Experience
Ronald Santos began his career in various roles, including Organizational Development Trainee at Unilab, Inc. and Training Assistant - Curriculum Developer at First Pacific Leadership Academy. He also worked at McDonald's as a Service Crew - Understudy Trainer, gaining early experience in training and customer service.