Saikiran Reddy
About Saikiran Reddy
Saikiran Reddy is a Retail Customer Service Manager with extensive experience in customer service and risk analysis. He has worked in various roles since 2016 and currently aims to advance his career in leadership and management.
Current Role at Entain
Saikiran Reddy serves as the Retail Customer Service Manager at Entain, a position he has held since 2019. In this role, he is responsible for overseeing customer service operations in South Ruislip, England. His focus includes enhancing customer satisfaction and ensuring the effective management of client interactions. Reddy's experience in customer service management contributes to the overall efficiency and effectiveness of the retail operations at Entain.
Previous Experience at GVC Group
Before his current role at Entain, Saikiran Reddy worked as a Customer Service Manager at GVC Group starting in 2019. His responsibilities included managing customer service teams and ensuring high standards of service delivery. Reddy's work at GVC Group helped him develop essential skills in team leadership and client relations, which he continues to apply in his current position.
Professional Background in Risk Analysis
Saikiran Reddy has a background in risk analysis, having worked at Wipro BPS as a Risk Analyst from 2017 to 2018. In this role, he conducted comprehensive risk assessments to identify and mitigate potential fraudulent activities. His experience in risk analysis has equipped him with a strong understanding of safeguarding client information and implementing effective risk management strategies.
Educational Qualifications
Saikiran Reddy holds a Bachelor of Technology (BTech) degree in Electrical, Electronics and Communications Engineering from Sunrise Group of Institutions, Udaipur, which he completed from 2012 to 2016. He furthered his education by obtaining a Master of Arts (MA) in International Business Management from Middlesex University, where he studied from 2019 to 2021. His educational background supports his professional development in customer service and management.
Career Aspirations
Saikiran Reddy aims to secure a more senior role within the customer service sector to enhance his leadership and management skills. His career aspirations reflect his commitment to professional growth and his desire to take on greater responsibilities in managing teams and improving customer service operations.