Shubham Alhat
About Shubham Alhat
Shubham Alhat is a Customer Service Manager at Entain in Milton Keynes, England, where he has worked since 2023. He holds a Bachelor of Technology in Mechanical Engineering and a Master's in Logistics and Supply Chain Management, and has experience in team leadership and performance analysis.
Work at Entain
Shubham Alhat serves as a Customer Service Manager at Entain, a position he has held since 2023. Based in Milton Keynes, England, he oversees customer service operations and leads a team to enhance service delivery. His role involves utilizing MS Power BI to identify, develop, and monitor key performance indicators (KPIs), ensuring that the team meets operational goals. Alhat has successfully led campaigns and projects during major sports events in the UK, focusing on achieving both financial and operational objectives.
Education and Expertise
Shubham Alhat holds a Bachelor of Technology (BTech) in Mechanical Engineering from Dr. Vishwanath Karad MIT World Peace University, where he studied from 2017 to 2021. He furthered his education by obtaining a Master in Logistics and Supply Chain Management from Cranfield School of Management, completing the program in 2023. During his studies, he developed expertise in inventory management, forecasting, production planning, logistics management, and distribution.
Background
Before joining Entain, Shubham Alhat gained practical experience as an Engineer Intern at Vijay Engifab India Pvt Ltd in Pune, Maharashtra, India, where he worked for three months in 2020. His academic background includes significant research contributions, as he filed a patent and published a research paper during his BTech studies, showcasing his commitment to innovation and development in engineering.
Achievements
In his role at Entain, Shubham Alhat has made notable contributions by boosting group net gaming revenue by 31%. This achievement was realized through strategic management, effective budgeting, and processing transactions up to £20K daily. His leadership during major sports events in the UK has also been instrumental in orchestrating successful campaigns and projects, aligning with the company's financial and operational objectives.