Srdjan Rapo
About Srdjan Rapo
Srdjan Rapo is an experienced Account Manager with a background in the gaming and customer service industries. He has held various roles in companies such as Entain, Palace-poker, and Concord Card Casino in Vienna, Austria.
Work at Entain
Srdjan Rapo held multiple positions at Entain, contributing to the company's operations in Vienna, Austria. He served as Acquisition Manager from 2020 to 2021, focusing on strategies to attract new customers. Prior to this role, he was an Associate Manager from 2019 to 2022, where he played a key role in managing various aspects of the business. His tenure at Entain spanned a total of four years, during which he worked in a hybrid environment.
Previous Experience in the Gaming Industry
Before his time at Entain, Srdjan Rapo gained extensive experience in the gaming industry. He worked at Palace-poker as a Croupier and Floormanager from 2016 to 2019, overseeing gaming operations and ensuring compliance with regulations. His career in this sector began at Concord Card Casino, where he served as a Croupier from 2007 to 2009. This background provided him with a solid foundation in customer service and gaming management.
Customer Service Management
Srdjan Rapo worked as a Customer Service Manager at ADMIRAL-Group from 2015 to 2016. In this role, he was responsible for managing customer interactions and ensuring a high level of service. His experience in customer service has been a significant aspect of his career, contributing to his skills in client relations and operational management.
Education and Expertise
Srdjan Rapo studied at Handelsakademie Vienna, where he acquired foundational knowledge relevant to his career in management and customer service. His educational background supports his professional roles in the gaming and customer service sectors, enhancing his ability to manage teams and engage with clients effectively.