Thiago Ruiz
About Thiago Ruiz
Thiago Ruiz is a dynamic customer service agent with over eight years of experience in events and customer service roles. He has worked for companies such as Cooltra, LG Electronics, and Entain, and holds degrees in Publicity and Marketing from Universidade de São Paulo and Marketing & Communication from Universidade Metodista de São Paulo.
Work at Entain
Currently, Thiago Ruiz works as a Customer Service Agent at Entain, a role he has held since 2021. His responsibilities include managing customer inquiries related to deposits, withdrawals, bets, account access, and bonuses within the betting market. This position allows him to leverage his extensive experience in customer service to enhance user satisfaction and support.
Previous Experience in Customer Service
Thiago Ruiz has over eight years of experience in events and customer service roles, primarily in São Paulo, Brazil. Before joining Entain, he worked at Cooltra as a Customer Service Agent for 11 months in Barcelona, where he developed skills in customer relations. He also served as a Sales Account Executive at SFAM Assurances for six months, further enhancing his customer service expertise.
Education and Expertise
Thiago Ruiz holds a Bachelor's degree in Marketing & Communication from Universidade Metodista de São Paulo, which he completed from 2004 to 2007. He also achieved a Postgraduate degree in Publicity and Marketing from Universidade de São Paulo, studying from 2008 to 2010. His educational background supports his professional focus on marketing and customer service.
Career in Marketing Analysis
Thiago Ruiz has experience in marketing analysis, having worked as a Junior Marketing Analyst at both LG Electronics and IIR - Institute for International Research. At LG Electronics, he contributed for nine months in 2010, while at IIR, he worked for one year from 2009 to 2010. These roles provided him with foundational skills in marketing strategies and analytics.
Multilingual Professional
Thiago Ruiz is recognized as a dynamic multilingual professional, which enhances his ability to communicate effectively in diverse environments. His strong willingness to travel for work-related purposes further supports his adaptability and commitment to customer service excellence.