Thomas Underwood
About Thomas Underwood
Thomas Underwood is an Area Operations Manager with extensive experience in the gaming and retail sectors. He currently manages a team of 20 across 30 locations in Leicestershire and Nottinghamshire at Entain, having previously held similar roles at GVC Group and Ladbrokes.
Work at Entain
Thomas Underwood has been serving as the Area Operations Manager at Entain since 2020. In this role, he is responsible for managing a team of 20 direct line reports across 30 locations in Leicestershire and Nottinghamshire. He oversees a total of over 140 colleagues, focusing on achieving business objectives and key performance indicators (KPIs). His leadership emphasizes team development and coaching to enhance operational efficiency.
Previous Experience at GVC Group
Before joining Entain, Thomas Underwood worked at GVC Group as an Area Operations Manager from 2014 to 2020. During his six years in this position, he operated primarily in the East Midlands. His responsibilities included overseeing operations and ensuring that business goals were met within the region.
Career at Ladbrokes
Thomas Underwood has an extensive history with Ladbrokes, where he held multiple roles from 2002 to 2014. He served as Manager, Deputy Manager, and Cashier for ten years in Leicester, followed by a position as Market Place Manager from 2011 to 2014 in Northampton, Peterborough, and Leicester. His experience at Ladbrokes contributed to his operational management skills.
Education and Expertise
Thomas Underwood studied Economics at Leeds Beckett University from 2002 to 2004. He also attended Leicester College, where he achieved a GNVQ in Business from 2000 to 2002. His educational background supports his expertise in operations management and team development within the retail and service sectors.
Early Career at Matalan
Thomas Underwood began his career as a Customer Service Advisor at Matalan from 2000 to 2002. This role provided him with foundational experience in customer service and operations, which he later built upon in his subsequent positions within the gaming and retail industries.