Tiago Mendes
About Tiago Mendes
Tiago Mendes is a CRM Operations Manager at Entain, with a diverse background in customer relationship management and marketing across various companies in the gaming and hospitality sectors.
Current Role as CRM Operations Manager
Tiago Mendes currently serves as the CRM Operations Manager at Entain, a position he has held since 2022. In this role, he is responsible for overseeing customer relationship management operations, ensuring effective engagement strategies, and optimizing customer experiences across various platforms. His expertise in CRM processes supports the company's objectives in enhancing customer satisfaction and retention.
Previous Experience at Entain
Before his current role, Tiago Mendes worked at Entain as a CRM Specialist for PartyPoker from 2021 to 2022. During his seven-month tenure in Gibraltar, he focused on developing and implementing CRM strategies to improve player engagement and retention. His experience at Entain laid the foundation for his current managerial position.
Work History at BGO Group
Tiago Mendes held multiple roles at BGO Group, where he worked as an Acquisition Marketing professional in 2020 for eight months and as a Customer Relationship Management Executive from 2019 to 2020 for five months. His roles involved driving customer acquisition strategies and managing relationships to enhance customer loyalty within the gaming sector.
Experience in Customer Relationship Management
Tiago Mendes has extensive experience in customer relationship management, having worked as a CRM Specialist at GOAT Interactive in 2021 for seven months. He also served as a Customer Service Agent at ZP Services Ltd. from 2016 to 2017 for six months. These roles contributed to his understanding of customer needs and effective communication strategies.
Educational Background in Sales and Marketing
Tiago Mendes studied at Langevin-Wallon in Paris, France, where he focused on Sales, Distribution, and Marketing Operations. He achieved a Baccalauréat Professionnel Vente from 2007 to 2010. This educational background provided him with foundational knowledge in sales and marketing, which he has applied throughout his career in various roles.