Tom Meir
About Tom Meir
Tom Meir is a Senior Customer Experience Agent at Entain Group, where he has worked since 2020 in Gibraltar. He has a background in music technology and customer relations, with previous roles at Absolute Radio, Phones 4u, and British Airways.
Work at Entain
Tom Meir has been employed at Entain Group as a Senior Customer Experience Agent since 2020. He operates from Gibraltar and has accumulated four years of experience in this role. His responsibilities include ensuring timely reporting of high-risk accounts and implementing responsible gambling guidelines in accordance with company policies. He utilizes various tools, including Social Studio, Telebet, and ZenDesk, to assist high-value customers. Additionally, he conducts investigations into money laundering alerts and suspicious transactions, compiling reports on customer gaming activity and coordinating with relevant departments.
Education and Expertise
Tom Meir has a diverse educational background. He studied at Burslem College, where he achieved a BTEC National Diploma in Music Technology with Film Production from 2010 to 2011. He also attended Staffordshire University, earning a BA(Hons) in Music Broadcasting from 2011 to 2014. Prior to this, he completed A Levels in English Literature, Criminology, Psychology, and History at Cauldon College from 2008 to 2010. His foundational education includes G.C.S.E. studies at Endon High from 1998 to 2003.
Previous Work Experience
Before joining Entain, Tom Meir held several positions in customer relations and support. He worked as a Customer Relations Specialist at Phones 4u from 2008 to 2011 in Staffordshire. He also served as an Executive Club Contact Agent for British Airways for four months in 2015 in Manchester. Additionally, he gained experience as an intern at Absolute Radio for one month in 2013 in London. These roles contributed to his expertise in customer service and relations.