Tom Simcock
About Tom Simcock
Tom Simcock is a Customer Escalations Analyst at Entain, with a diverse background in financial services and customer complaints management, including roles at HSBC and the Financial Ombudsman Service.
Work at Entain
Tom Simcock has been employed at Entain as a Customer Escalations Analyst since 2020. In this role, he is responsible for managing customer complaints and escalations, ensuring that issues are resolved efficiently and effectively. His experience in customer service and complaint resolution contributes to his ability to handle complex cases, enhancing customer satisfaction.
Previous Employment Experience
Prior to his current role at Entain, Tom Simcock held various positions in the financial services sector. He worked at the Financial Ombudsman Service as an Investigator from 2019 to 2020 and as an Adjudicator from 2018 to 2019. He also served as a Customer Due Diligence Case Manager at HSBC Commercial Banking from 2017 to 2018. Additionally, he worked in multiple roles at HSBC Retail Banking and Wealth Management, including Wealth Complaints Manager and Mortgage and Protection Manager.
Education and Expertise
Tom Simcock has a diverse educational background. He earned a Bachelor of Laws (LLB) from the University of Law from 2005 to 2008. He also studied History & Ancient History at the University of Nottingham, obtaining a Bachelor of Arts (BA Hons) from 2002 to 2005. Furthermore, he achieved a Diploma in Banking Practice and Management from The London Institute of Banking & Finance from 2012 to 2013, and a Certificate in Mortgage Advice from the Chartered Insurance Institute in 2016.
Early Education
Tom Simcock completed his early education at St Johns School in Leatherhead, where he achieved 9 GCSEs and 3 A-Levels from 1996 to 2001. This foundational education prepared him for his subsequent academic pursuits in higher education and his career in the financial services industry.