Ulan Angelo Antao
About Ulan Angelo Antao
Ulan Angelo Antao is a Customer Service Manager at Entain in London, England, with four years of experience in the role. He holds a Bachelor of Business Administration in Hospitality Administration/Management and has a diverse background in customer service and team leadership across various industries.
Work at Entain
Ulan Angelo Antao has been serving as a Customer Service Manager at Entain since 2020. In this role, he oversees customer service operations in London, England. His responsibilities include managing customer interactions and ensuring a high standard of service delivery. Antao's expertise in the gambling and casinos industry enhances his ability to address customer needs effectively.
Previous Experience in Customer Service
Before joining Entain, Ulan Angelo Antao worked at Costa Crociere S.p.A. as a Team Leader from 2015 to 2018. In this position, he led a team focused on delivering exceptional customer service. He also gained experience as a Human Resources Assistant at Park Hyatt Goa Resort and Spa in 2013 and as a Management Trainee at Alila Diwa Goa in 2015. These roles contributed to his development in customer service management.
Education and Expertise
Ulan Angelo Antao holds a Bachelor of Business Administration with a focus on Hospitality Administration/Management from Edinburgh Napier University, which he completed between 2012 and 2015. He also studied Financial Services and Mortgage Practice at The London Institute of Banking & Finance, earning a CEMAP certification from 2020 to 2021. His educational background supports his expertise in customer service management and event management.
Background in Engineering
Antao studied Mechanical Engineering at Government Polytechnic, where he achieved a Mechanical diploma. This technical background complements his skills in management and customer service, providing a diverse foundation for his career. His early education at Loyola High School further established his academic credentials.
Team Building Skills
Ulan Angelo Antao possesses strong team building skills, which are essential for leading customer service teams effectively. His experience in various roles has equipped him with the ability to foster collaboration and enhance team performance, contributing to improved customer experiences in his current position.