Yani G.
About Yani G.
Yani G. is a Second Line Support professional currently employed at Entain in Sofia, Bulgaria. He has a background in customer service and holds a Bachelor's degree in Finance and Economics from Sofia University St. Kliment Ohridski.
Work at Entain
Currently, Yani G. holds the position of Second Line Support at Entain, a role he has occupied since 2021. In this capacity, he is responsible for providing advanced technical support and assistance to customers. His experience in this role contributes to the overall customer service strategy of the organization, ensuring that client issues are resolved efficiently and effectively.
Previous Experience in Customer Service
Before joining Entain, Yani G. worked as a Customer Service Representative at GVC Group from 2016 to 2021. During this five-year tenure, he developed skills in customer interaction and problem-solving. Prior to that, he spent seven months at Purplebeard in 2016, also in a customer service role, where he gained foundational experience in handling customer inquiries and support.
Education and Expertise
Yani G. earned a Bachelor's degree in Finance and Economics from Sofia University St. Kliment Ohridski, where he studied from 2018 to 2022. This academic background provides him with a solid understanding of financial principles and economic theories, which may enhance his effectiveness in customer service roles. Additionally, he attended an English language school in Plovdiv, where he studied German from 2009 to 2014, achieving a high school diploma.
Background
Yani G. is based in Sofia, Sofia City Province, Bulgaria. His career in customer service began in 2016 and has spanned multiple organizations, allowing him to accumulate significant experience in the field. His educational journey reflects a commitment to understanding finance and economics, which complements his professional endeavors.