Ian Herbert
About Ian Herbert
Ian Herbert is a Training Manager in Customer Success at Envato, where he has worked since 2020. He holds a Bachelor of Science in Communication and Media Studies from Xavier University and has extensive experience in training and customer success roles.
Current Role as Training Manager at Envato
Ian Herbert has been serving as the Training Manager for Customer Success at Envato since 2020. In this role, he focuses on developing training programs that enhance the skills and knowledge of the Customer Success team. He is responsible for facilitating onboarding processes and conducting training sessions for newly inducted team leads. His work involves continuous iteration and improvement of the internal Learning Management System (LMS), ensuring that training materials are relevant and effective.
Previous Experience at Envato
Before his current role, Ian Herbert worked at Envato in various capacities. He served as a Customer Success L2 Officer from 2014 to 2020, where he contributed to customer support and engagement. In 2020, he briefly held the position of Customer Success Senior Officer for four months. His experience at Envato spans over six years, during which he developed skills in customer relations and training.
Education and Expertise in Communication
Ian Herbert earned a Bachelor of Science (BS) in Communication and Media Studies from Xavier University, completing his studies from 2006 to 2010. This educational background has equipped him with the skills necessary for effective communication and training within organizational settings. His expertise is evident in his ability to conduct training sessions and develop training materials.
Training and Development Initiatives
In his current role, Ian Herbert has developed and managed the internal Learning Management System (LMS) for the Customer Success team. He has conducted refresher training and specialized courses throughout the year, covering topics such as conflict resolution and customer service basics. Additionally, he has established partnerships with business stakeholders to enhance training functions, demonstrating his commitment to continuous improvement in training practices.
Career Background Prior to Envato
Before joining Envato, Ian Herbert held various positions that contributed to his professional development. He worked as an Admissions and Records Coordinator at Cincinnati State from 2012 to 2013. He also served as an Administrative and Records Manager at Vision Super for five months in 2013. These roles provided him with experience in administrative functions and customer service.