Jorge Larios
About Jorge Larios
Jorge Larios is a customer support professional with extensive experience in enhancing process efficiency and customer experience. He has worked for notable companies including Hewlett Packard Enterprise and Envato México, and holds a Bachelor's degree in Marketing from Universidad de Guadalajara.
Work at Envato
Jorge Larios has been employed at Envato México since 2019, where he serves in a Customer Support role. His responsibilities include detecting and tracking customer requests and feedback to enhance the assets available on placeit.net. He also acts as an intermediate point of escalation for bugs and errors, ensuring that necessary information is communicated to department heads. His focus on improving customer experience is evident through his proactive testing and implementation of opportunities within the support framework.
Previous Experience at Hewlett Packard Enterprise
Jorge Larios has extensive experience with Hewlett Packard Enterprise, where he held multiple roles over several years. He started as a Process Associate for Direct Customer from 2009 to 2012, followed by a role as a Process Associate for Enterprise Channel Partner from 2008 to 2009. He then transitioned to Fulfillment Care Support from 2012 to 2016, and later served as a Channel Partner Engagement Advisor from 2016 to 2018. In these positions, he developed and tested best practices to enhance process efficiency in customer support.
Experience at Hogarth Worldwide
Jorge Larios worked at Hogarth Worldwide as a Broadcast Project Manager for a period of eight months in 2018 to 2019. In this role, he contributed to project management within the broadcast sector, leveraging his customer support skills and experience from previous positions to ensure project success.
Education and Expertise
Jorge Larios earned a Bachelor's degree in Marketing from Universidad de Guadalajara, where he studied from 2001 to 2005. His educational background provides a foundation for his roles in customer support and project management, equipping him with the necessary skills to understand market dynamics and customer needs.