Kelly Dent
About Kelly Dent
Kelly Dent is a Product Manager at Envato, where she has worked since 2016. She has extensive experience in customer service and management roles across various companies in Australia, including Netspace Online Systems and Salmat.
Current Role as Product Manager
Kelly Dent has been serving as a Product Manager at Envato since 2016. In this role, she is responsible for overseeing product development and management, ensuring that products meet customer needs and align with business objectives. Her experience in customer service and operations contributes to her effectiveness in this position.
Previous Experience at Envato
Prior to her current role, Kelly Dent worked at Envato as a Customer Service Manager from 2012 to 2016. During her four years in this position, she focused on enhancing customer satisfaction and streamlining service processes. Her tenure at Envato laid a strong foundation for her transition to product management.
Career at Netspace Online Systems
Kelly Dent held multiple positions at Netspace Online Systems. She served as Operations Manager from 2004 to 2009, where she managed daily operations and team performance. Subsequently, she became the Business Service Centre Manager from 2009 to 2012, overseeing customer service operations and improving service delivery.
Early Career at Salmat and Iinet
Kelly Dent began her career at Salmat as a Team Leader from 2001 to 2004, where she led a team to achieve service goals. She then worked at Iinet as a Senior Customer Service Manager in the Business Contact Centre for 11 months in 2011-2012, focusing on business customer service strategies.
Education and Expertise
While specific educational details are not provided, Kelly Dent's extensive experience in customer service management and product management indicates a strong background in business operations and customer relations. Her roles have equipped her with skills in team leadership, service delivery, and product strategy.