Melissa Díaz
About Melissa Díaz
Melissa Díaz is an Enterprise Sales Associate currently working at Envato in Jalisco, Mexico. She has a background in sales and customer service, having held various roles at CIENCE, Teleperformance, and Beliveo Corporation, where she demonstrated strong leadership and team organization skills.
Work at Envato
Melissa Díaz currently holds the position of Enterprise Sales Associate at Envato, having joined the company in 2024. In this role, she is responsible for managing enterprise sales initiatives and fostering relationships with clients. Prior to her current position, she worked as a Sales Development Specialist at Envato from 2023 to 2024. Her experience at Envato reflects her commitment to enhancing sales processes and customer engagement.
Previous Experience at CIENCE
Melissa Díaz served as Enablement Team Leader at CIENCE from 2021 to 2023. In this role, she focused on training and developing sales teams, specifically in B2B lead generation and sales strategies. Before her leadership role, she worked as a Sales Development Representative (SDR) at CIENCE from 2020 to 2021. Her tenure at CIENCE contributed to her expertise in sales enablement and team performance enhancement.
Background in Customer Service
Before her roles in sales, Melissa Díaz worked at Teleperformance Global Learning & Development as a Lead Customer Service Representative from 2018 to 2020. During her time there, she developed skills in customer service management and team leadership. She also worked at Beliveo Corporation as a Customer Service Representative from 2017 to 2018, where she gained foundational experience in customer relations.
Skills and Leadership Style
Melissa Díaz possesses a unique ability to organize teams and assign tasks effectively, which aids in achieving organizational goals. She has a strong passion for art and music, which influences her leadership approach. Her focus on creating positive experiences for customers is evident in her successful strategies for transitioning customers from negative to positive interactions.
Training and Development Expertise
In her previous roles, Melissa Díaz has trained new sales development representatives, enhancing their skills in inbound and outbound solutions. Her experience in training has contributed to improved team performance and efficiency in sales operations. This expertise is a key aspect of her professional profile.