Rhiannon Porter

Customer Success Officer @ Envato

About Rhiannon Porter

Rhiannon Porter is a Customer Success Officer at Envato, where she has worked since 2021. She has a diverse background in customer service, social media, and e-commerce, with previous roles at Brand Collective, Foxtel, Specsavers, and Napoleon Perdis Cosmetics.

Work at Envato

Rhiannon Porter has been employed at Envato as a Customer Success Officer since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive optimal support and resources. Her experience in customer service and social media contributes to her effectiveness in addressing client needs and fostering positive relationships.

Previous Experience in Customer Service

Prior to her current position, Rhiannon worked at Brand Collective Pty Ltd as a Customer Service Officer from 2020 to 2021. In this role, she managed customer inquiries and provided support, helping to improve the overall customer experience. Her background in customer service has equipped her with the skills necessary for her current role at Envato.

Social Media and E-commerce Expertise

Rhiannon has a background in social media and e-commerce, having worked at Foxtel as a Social Media Specialist from 2014 to 2018. She then transitioned to Specsavers, where she served as an Ecommerce Specialist from 2018 to 2020. These roles involved managing online presence and customer engagement, which have informed her approach to customer success.

Writing Contributions at Wall of Sound AU

In addition to her role at Envato, Rhiannon has been a writer for Wall of Sound AU since 2020. Her contributions include creating content related to music and entertainment, showcasing her versatility and ability to engage with diverse audiences.

Early Career as a Makeup Artist

Rhiannon began her career as a Makeup Artist at Napoleon Perdis Cosmetics from 2013 to 2014. This role involved providing makeup services and consultations, allowing her to develop strong interpersonal skills that have been beneficial in her subsequent customer-focused roles.

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