Amelia Hume
About Amelia Hume
Amelia Hume is a Senior Data Analyst at Environics Analytics in Toronto, Ontario, with a career spanning over a decade in data analysis and business consulting.
Work at Environics Analytics
Amelia Hume has been employed at Environics Analytics as a Senior Data Analyst since 2021. In this role, she focuses on data analysis and reporting, contributing to the company's analytics capabilities. Her tenure at Environics Analytics has lasted for three years, during which she has utilized her expertise in managing customer satisfaction and loyalty programs.
Previous Employment History
Prior to her current position, Amelia Hume worked at McKesson Canada as a Business Consultant for one month in 2021. She also held a four-year role at PwC Canada as an Associate in Consulting & Deals from 2016 to 2020. Earlier in her career, she served as a Business Intelligence Analyst at Choice Hotels Canada for two years and at Indigo for four years. Additionally, she worked as a Workforce Administrator at Computershare Canada and briefly as a Claims Office Assistant at ClaimsPro Inc.
Education and Expertise
Amelia Hume earned a Bachelor of Arts (B.A.) in English Language and Literature from the University of Toronto, where she studied from 2006 to 2011. Her educational background complements her professional expertise, which includes managing Customer Satisfaction and Loyalty Programs, as well as Net Promoter Score (NPS) initiatives. She is skilled in data analysis and visualization, particularly using Tableau.
Technical Skills
Amelia Hume possesses a diverse skill set in various software applications. She is proficient in CRM applications such as Salesforce and Medallia, as well as ERM applications including SAP and PeopleSoft. Her technical capabilities extend to Microsoft Office applications, where she demonstrates high proficiency in Outlook, Word, Excel, and Access. Additionally, she has skills in Adobe Photoshop, Flash, HTML, BW, and HighJump.
Customer Service Orientation
Amelia Hume emphasizes a strong customer service orientation in her professional roles. She is known for effective communication and delivering insights under tight deadlines. This focus on customer satisfaction and loyalty is a key aspect of her work as a data analyst.