Heather Valinhas
About Heather Valinhas
Heather Valinhas is a Support Specialist at Environics Analytics, where she has worked since 2021. With over 10 years of experience in the financial, IT support, and 3PL industries, she has a strong background in diagnosing and resolving customer issues.
Work at Environics Analytics
Heather Valinhas has been employed as a Support Specialist at Environics Analytics since 2021. In this role, she is responsible for providing assistance and support to clients, ensuring efficient resolution of customer issues. Her experience in this position contributes to the overall effectiveness of the support team and enhances customer satisfaction.
Previous Employment Experience
Prior to her current role, Heather Valinhas worked at Valeyo as a Client Service Representative from 2017 to 2021. She also held the position of Software Specialist at iLogic from 2013 to 2015. Additionally, she served as a Service Coordinator at VersaCold Logistics Services for six years, from 2007 to 2013, and began her career as a Warehouse Specialist at Sobeys from 1999 to 2007.
Education and Expertise
Heather Valinhas studied Network Engineering at Citi College, where she earned a Diploma from 2015 to 2017. She also completed her high school education at Glenforest Secondary School, focusing on Architecture. Her educational background supports her extensive experience in IT support and the financial industry.
Industry Experience
Heather Valinhas possesses over 10 years of experience across various sectors, including the financial industry, IT support, and third-party logistics (3PL). Her diverse background enables her to effectively address customer needs and implement innovative solutions.
Skills and Competencies
Heather Valinhas has a proven record of efficiently diagnosing and resolving complex customer issues using a variety of software applications and operating systems. She utilizes her QA, Analyst, and Management skills to drive efficiency and deliver effective product solutions, from analyzing customer needs to executing complete roll-outs.