Jody Eli
About Jody Eli
Jody Eli is a Senior Telecom Analyst at Emergency Medical Services Corporation, with over 15 years of experience in telecommunications. He has previously worked at Avaya Inc. and holds multiple certifications in the field, alongside a Master's degree in Information Technology.
Work at Emergency Medical Services Corporation
Jody Eli has been employed at Emergency Medical Services Corporation as a Senior Telecom Analyst since 2009. In this role, Eli focuses on telecommunications systems, utilizing skills in IVR script development and maintenance. The position involves overseeing the integration and functionality of telecom systems to support emergency medical services.
Previous Experience at Avaya Inc.
Prior to joining Emergency Medical Services Corporation, Jody Eli worked at Avaya Inc. for over 11 years. Eli held the position of Systems Integrator II from 1998 to 2009 and served as a Tech Help Me Mentor from 1998 to 2007. This experience provided a strong foundation in telecommunications, particularly in Avaya's legacy and VoIP PBX systems.
Education and Expertise
Jody Eli studied at Colorado Technical University, where Eli earned a Master of Science in Information Technology from 2011 to 2013. Eli also holds a Bachelor's degree in Information Technology from the same institution, completed between 2005 and 2007. Earlier education includes an Associate of Applied Science in CIS: Networking & Systems Administration from Denver Technical College, achieved from 1997 to 1999.
Certifications in Telecommunications
Jody Eli holds multiple certifications in telecommunications and networking. Notable certifications include Avaya Certified Expert and Juniper Network Certified Internet Associate. These credentials reflect Eli's expertise in the field and commitment to professional development in telecommunications technology.
Technical Skills and Specializations
Jody Eli possesses specialized skills in building and maintaining IVR scripts, particularly within Apropos Call Center and Cisco CCX Applications. Eli has expertise in administering Cisco Call Manager and SIP-based voice gateways, along with a focus on Avaya VoIP and ACME/Oracle SIP architecture and configuration.