John Short
About John Short
John Short is a Desktop Support Technician I with extensive experience in technical support and computer systems. He has worked for various companies, including Envision Healthcare and Phacil, Inc, and has a background in the U.S. Navy as an Operations Specialist.
Work at Envision Healthcare
John Short has been employed at Envision Healthcare as a Desktop Support Technician I since 2019. In this role, he is responsible for providing technical support and assistance to end-users, ensuring that their hardware and software systems operate efficiently. His work involves troubleshooting issues, managing installations, and configuring systems to enhance productivity. His experience in this position contributes to the overall reliability of the organization's technical support services.
Previous Experience in Technical Support
Before joining Envision Healthcare, John Short accumulated significant experience in technical support roles. He worked at Phacil, Inc as a Service Desk Analyst from 2014 to 2017, where he provided support in Chandler, AZ. Prior to that, he served as a Technical Care Specialist II at Cable ONE from 2010 to 2014 in the Phoenix, Arizona Area. His background includes a range of responsibilities that have equipped him with the skills necessary for effective technical support.
Background in Computer Technology
John Short's career in technology began at Avnet, where he held multiple positions from 2003 to 2010. He started as a Distribution Center Representative, then progressed to a Computer Technician, and later worked as a Solutions Design Specialist on the HP Configuration Team. This diverse experience provided him with a solid foundation in computer hardware and software, which he has continued to build upon in his subsequent roles.
Military Service and Security Clearance
John Short served in the U.S. Navy from 1998 to 2003 as an Operations Specialist. During his military service, he held a Secret security clearance with the Department of Defense. This experience not only enhanced his technical skills but also provided him with a strong understanding of security protocols and operational procedures. He currently holds a security clearance with U.S. Immigration and Customs Enforcement under the Department of Homeland Security.
Technical Skills and Expertise
John Short possesses extensive knowledge of computer hardware and software, including installation, configuration, management, troubleshooting, and support. He focuses on developing solutions that increase reliability and improve productivity in technical support environments. His hands-on skills contribute to the effective implementation of helpdesk operations, ensuring that users receive timely and efficient assistance.