Juanita Dabbs
About Juanita Dabbs
Juanita Dabbs serves as the IT Service Desk Technical Lead at Envision Healthcare, where she has worked since 2018. She has a diverse background in IT roles, including positions at Synapticore, Baylor Scott & White Health, and Xerox.
Work at Envision Healthcare
Juanita Dabbs has been employed at Envision Healthcare since 2018, serving as the IT Service Desk Technical Lead. In this role, she oversees major projects related to application go-live and manages existing changes at the Service Desk. Additionally, she coordinates regular and on-call schedules for the IT Support Services group, ensuring efficient operations and support for users.
Previous Experience
Prior to her current position, Juanita Dabbs worked at several organizations. She was a Senior Configuration Consultant at Synapticore from 2012 to 2013 in Katy, Texas. Before that, she served as a Programmer Systems Analyst II at Baylor Scott & White Health from 2004 to 2012 in Dallas, Texas. She also held the position of Systems Consultant at Xerox for nine months in 2013 to 2014 in Norwalk, Connecticut.
Education and Expertise
Juanita Dabbs earned her Master of International Studies in Information Systems from the University of Phoenix, completing her studies from 2007 to 2009. She also holds a Bachelor's degree in Business Management from the same institution, which she obtained between 2003 and 2007. Her educational background supports her expertise in IT service management and technical support.
Role and Responsibilities
In her role as IT Service Desk Technical Lead, Juanita Dabbs provides advanced customer support issue resolution and manages escalations. Her responsibilities include overseeing major projects and ensuring that the IT Support Services group operates effectively. She plays a critical role in maintaining service quality and addressing user needs.