Margie Nelson
About Margie Nelson
Senior Manager of Patient Experience
Margie Nelson holds the position of Senior Manager of Patient Experience. In this role, she oversees the strategies and initiatives aimed at improving the overall experience of patients and their families within the healthcare system. Her responsibilities include developing programs and policies that enhance patient satisfaction and engagement. She works closely with medical staff to ensure that the needs and concerns of patients and their families are addressed effectively. Through her leadership, Margie Nelson aims to foster a patient-centered environment that prioritizes quality care and positive outcomes.
Importance of Patient Experience and Family Engagement
Margie Nelson emphasizes the critical role that patient experience and family engagement play in the quality of care provided by healthcare facilities. She advocates for a comprehensive approach that includes open communication, empathy, and responsiveness to the needs of patients and their families. By focusing on these aspects, Margie believes that healthcare providers can significantly improve patient satisfaction, adherence to medical advice, and overall health outcomes. Her work involves educating staff on best practices for engaging with patients and ensuring that family members are actively involved in the care process.